Residential & commercial clients please give key to your cleaning person directly, or show where key will be left for us, if a key is needed for access. We are licensed, bonded, and insured. Any team member that is trusted to be in your home will be responsible enough to keep your key in our safe place with our Quality Cleaning Etc supplies & information. For our clients living in condos & apartments, we pick up the keys from the concierge the day of the cleaning and return keys at the end of the cleaning day. Residents must fill out the appropriate form for their property or contact their Property Manager or Concierge for us to access their unit, depending on your properties procedures.